To use the Reset Password utility, you must meet the following requirements:
To reset your password, please enter your username. You will be prompted to answer one of your security questions.
When your secret questions are answered correctly, a randomly generated password will be displayed on-screen.
You may either login immediately with your newly generated password or change the new password to one of your choosing.
We recommend that you immediately change your generated password.
To do so, please copy (PC: CNTRL+C) (MAC: CMD+C) the generated password before selecting the change your password option.
To paste (PC: CTRL+V) (MAC: CMD+V).
If you do not know your username, please select 'Forgot Username' on the login page, which will take you to the First-Time Users login page.
Please note that the First-Time Users workflow will reset your existing RACC password.
Please view this document to get help with resetting your password.