Students will most times use the first initial of the first name, the first initial of the last name, and the last 5 digits of the student ID# (ex. az12345).
RACC employees will select "Faculty and Staff" role.
RACC retired employees will select the "Retired Staff" role.
Adjuncts will select the "Instructors" role.
To use the Reset Password utility, you must meet the following requirements:
To reset your password, please enter your username. You will be prompted to answer one of your security questions.
When your secret questions are answered correctly, a randomly generated password will be displayed on-screen.
You may either login immediately with your newly generated password or change the new password to one of your choosing.
We recommend that you immediately change your generated password.
To do so, please copy (PC: CNTRL+C) (MAC: CMD+C) the generated password before selecting the change your password option.
To paste (PC: CTRL+V) (MAC: CMD+V).
If you do not know your username, please select 'Forgot Username' on the login page, which will take you to the First-Time Users login page.
Please note that the First-Time Users workflow will reset your existing RACC password.
Please view this document to get help with resetting your password.